1.Which logistics transport do we use?
we use USPS First Class Service (4-7 Days) for free. And free to upgrade to the USPS Priority Mail Service(3-4 Days) for order over $50 in the US from US warehouse. You can also upgrade to USPS Priority Mail with extra $9.99.
2.How long can I receive the package?
The USPS first class is generally shipped for 4-7 days. And the USPS priority is 3-4 days to deliver from US warehouse. Please wait patiently.
3.The package I received was not the product I purchased.
Please contact us as soon as possible. We may need you to provide a photo of the logistics number, product bar code, etc., So that we can verify it. After verification we will refund or resend the original order merchandise. (see SHIPPING for details)
4.My parcel may have been lost.
You can contact customer service for feedback. We will resend the goods or refund you after receiving the confirmation from the message.